Frequently Asked Questions
Civilian Personnel Office
Q. How to do a military deposit (buyback)?
A.
Military deposits must be completed in full prior to the employee’s date of separation or retirement. There are multiple steps to the military deposit process; as such, it is important the employee start this process as soon as possible. To request a military deposit, the employee will submit the following items to BEST using the “Create a Request” below:
- Estimated Earnings During Military Service, RI 20-97
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- Must obtain from the Defense Finance & Accounting Service (DFAS) prior to submitting your package to BEST (DFAS typically processes within 30-60 business days)
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- Exception: Reservists with USERRA service will need to take the RI 20-97 to their Reserve unit to obtain estimated military earnings if they had periods of paid leave during the military service
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- Reference the DFAS, Military Service Deposits page (in the related resources section) for additional information regarding requesting the estimated earnings
- Certificate of Release or Discharge from Active Duty (DD-214 or equivalent)
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- Reference the DFAS, Military Service Deposits page for additional information regarding acceptable military service documentation
- Military Deposit Application
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- CSRS Employees: SF 2803, Application to Make Deposit or Redeposit
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- FERS Employees: SF 3108, Application to Make Service Credit Payment
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- If additional space is needed, please utilize the Military Deposit Continuation Sheet
Q. How to create an electronic Official Personnel Folder account?
Please click here to download our instructional PDF.
Q. How do I know if I have veterans’ preference for RIF?
A.
Determinations of eligibility for veterans preference in reduction in force (RIF) are made in accordance with the information found in Chapter 2, Veterans’ Preference in Appointments, of the Office of Personnel Management VetGuide. Except for retired members of the Armed Forces, a veteran identified as preference eligible for hiring purposes will also be a preference eligible for RIF purposes. Retired members of the Armed Forces, who are preference eligibles for hiring purposes, must meet an additional condition to be considered a preference eligible for RIF purposes. In accordance with the Dual Compensation Act of 1964, as presently codified in section 3501(a) of title 5, U.S.C., a retired member of the Armed Forces below the rank of major (or equivalent) is a preference eligible under the RIF regulations only if they meet one of the following three conditions*:
- Retirement from the uniformed service is based on disability that either resulted from injury or disease received in the line of duty as a direct result of armed conflict, or was caused by an instrumentality of war and was incurred in the line of duty during a period of war as defined in section 101(11) of title 38, U.S.C. “Period of war” includes World War II, the Korean conflict, Vietnam era, the Persian Gulf War, or the period beginning on the date of any future declaration of war by the Congress and ending on the date prescribed by Presidential proclamation or concurrent resolution of the Congress; or
- The employee’s retired pay from a uniformed service is not based on 20 or more years of full-time active service, regardless of when performed but not including periods of active duty for training; or
- The employee has been continuously employed in a position covered by the 5 U.S.C. chapter 35 since November 30, 1964, without a break in service of more than 30 days.
*Retirees at or above the rank of major (or equivalent) get preference if they are disabled veterans as defined in 5 U.S.C. 2108(2) and also meet one of the criteria above.
Q. If I have any questions on benefits or retirement who do I call?
A. Total Force Service Center at 1-800-525-0102
Education and Training
Q. How do I get started on my CCAF/bachelor’s degree?
A. To get started on a degree, request a Tuition Assistance (TA) briefing from the Education Office by contacting us at (720) 847-6675 or through our Org Box at 460.FSS.FSD.Education.Office@
Q. How do I set up an appointment to assist me with my voluntary education goals?
A. To set up an appointment, go to AFVEC at https://afvec.us.af.mil/afvec/ and select “Counseling Appointments” and book a session with an Education Specialist or Education Technician.
Q. How do I check that my military credits are on my CCAF?
A. Contact the Education Office at (720) 847-6675 or through our Org Box at 460.FSS.FSD.Education.Office@
Q. How do I update my military credits?
A. To upgrade military credits, members can:
- Go to MyVector
- Log-in to your MyVector application ( https://myvector.us.af.mil/myvector/Home )
- Click on the “Upload” hyperlink under Documents
- Drag and drop or Browse to upload documents
- Click the Upload button once all documents have been added
- Once you see the Green Banner at the top of your screen, all documents have been loaded
All updates are made within 14 calendar days
- Or go to MyFSS
- Go to https://myfss.us.af.mil
- Select the Command Access Card (CAC) Login icon
- If you’re a first-time user, select the “First-time Non-CAC User Registration” icon
Follow the prompts
Q. How do I transfer College/University credits to my CCAF?
A. To have college or university credits applied to your CCAF, go to www.parchment.com and send a transcript directly from your higher education institution to Air University in Montgomery Alabama.
Q. How do I order a CCAF Transcript?
A. You can order a CCAF Transcript by going to https://www.airuniversity.af.
Fitness Center
Q. Are signups required for classes and how do I sign up for fitness classes?
A. Anyone with base access, and 18+ of age can attend our classes. All fitness levels are welcome. Classes are free with no sign-up required. Inquire about our class calendar & class location at our Front Desk, or call 720-847-6679 (ext. 1)
Q. Do you offer personal training?
A. Inquire at the Front Desk at 720-847-6679 (ext. 1) or contact the Fitness Program Manager at 720-847-4351.
Q. What is the ID card policy for the Fitness Center and are dependents allowed to utilize the facility?
A. Government ID’s are required to be on your person at all times while on base, on the off chance there is a random or mandated ID check at any given facility.
Dependents are allowed to utilize the facility with 16+ age providing an ID on the off chance there is a random or mandated ID check.
Q. What amenities are available at the Fitness Center?
A. Locker rooms (see below for more information), showers, saunas (Spring construction 2025), massage therapy appointments, weekly classes, monthly activities, annual events, seasonal intramural sports, indoor multi-sport SIM room, outdoor workout area, outdoor workout spaces/fields, picnic pavilion, and 24/7 access with registration.
Q. What are the locker room policies?
A. All lockers are daily use only. Provide your own locks, personal hygiene products, and towels.
DV lockers are available for Active Duty only (E-9, O-6 and above) with proof of ID/rank and sign-in at the Front Desk. All DV lockers are daily use only. Provide your own locks, personal hygiene products, and towels.
Q. How can I schedule Fitness Assessments or PT Testing?
A. Contact the Fitness Assessment Cell (FAC) at 720-847-5157.
Q. Do you offer massage therapy?
A. Yes! By appointment only. Please inquire at the Front Desk at 720-847-6679
(ext. 1).
Q. Does the Fitness Center have a Kid's Room?
A. Yes! Parents with children 6 and under can utilize the “Kids Room” adult exercise area with 100% supervision of children. Questions about facility age restriction rules, please refer to AFI 34-266. This information is also posted at the Front Desk and in the Main Hallway.
Q. Can I make reservations for the Fitness Center?
A. Contact the Front Desk at 720-847-6679 (ext. 1) to make reservations for the following areas:
Gymnasium, Aerobics Room, Racquetball Court #1, Racquetball Court #2, SIM Room, Outdoor Multi-Purpose Field, Softball Fields, and Picnic Pavilion.
Unit Group PT, reservations are allowed one week out.
Contact the Front Desk for special events at 720-847-6679 (ext.
1).
Q. How do I register for 24/7 access?
A. To register for 24/7 access, refer to our website page. Scroll to the bottom of the page to the “After Hours Access” Section, and click “Statement of Understanding”, complete the form, and follow the instructions in that “After Hours Access” Section.
You can also inquire at the Front Desk in-person.
Must be 18+ age. No one under 18 during unstaffed hours. No exceptions.
MAnpower
Q: How do I make changes to my Unit Manpower Document (UMD)?
A: Contact us at 460 FSS/FSMM Workflow inbox and we can assist you with any changes you’d like to make to your unit UMD. Some common change requests include AFSC updates, changes in security clearance level, or changing an unfunded position to funded. Please note: all changes on the UMD must be resource neutral, meaning in order to fund an unfunded position, another funded position must be made unfunded as an offset.
Q: How do I make changes to my organization or my org chart?
A: Usually, an organizational change request (OCR) will come from the Unit Leadership level or higher. Please contact us at 460 FSS/FSMM Workflow inbox and we can assist you with any changes that need to be made to your unit’s organizational structure.
Q: How do I request a Continuous Process Improvement (CPI) event?
A: If you have a work process in your unit that could benefit from an 8-step process improvement event, we would love to help you! Please contact us at 460 FSS/FSMM Workflow inbox and we can assist you through the entire CPI process from scheduling to follow up.
Q: Can you help me become a Certified Green belt?
A: Yes, we can! Please contact us at 460 FSS/FSMM Workflow inbox and we can assist you with green belt training and through the rest of the certification process.
Q: Some of the positions in the first column (CID, or Command ID) of my UMD say 6F and some say 4G, what does that mean? Can I switch between the two?
A: This happened when Space Force was established at the end of 2019. Authorizations under the 6F Command ID are attached to the space mission. 4G positions are considered base operating support and are currently managed by AFMC. Switching between the two different Command ID’s is extremely rare and requires extensive justification. Please contact us at 460 FSS/FSMM Workflow inbox and we can assist you with any questions you may have.
Marketing
Q. Who can use Marketing's services?
A. Marketing services are available to all personnel, dependents, third party commercial entities, and FSS organizations within the installation. Some services may also be available to external partners through sponsorship or advertising agreements.
Q. How do I become a commercial sponsor?
A. To become a commercial sponsor, contact the Marketing Director at 720.847.9671 or via email at Dalton.Nester@spaceforce.mil. We’ll guide you through the sponsorship process, discuss upcoming event opportunities, and provide details on visibility packages available on the installation.
Q. Do I have to pay for marketing materials?
A. Yes. Due to our NAF guidance, all tangible, digital, and marketing services must be reimbursed at cost of materials and services rendered. Excemptions only apply to other FSS flights. For additional information contact us at FSSMarketing460@gmail.com.
For our current pricing list click here.
Q. What kind of marketing support is available?
A. We offer a range of services including graphic design, event signage, flyers, banners, and digital advertising through installation channels. Availability may depend on project scope and lead time.
Q. How far in advance should I submit a marketing request?
A. It’s recommended to submit requests at least 8 weeks before your event or deadline. This ensures adequate time for design, approvals, and promotion. Rush requests may be accommodated based on capacity, the Marketing Office retains the right to deny work orders without proper lead time.
Q. What are the advertising rates on the installation?
A. Advertising rates vary based on the type of media (print, digital, social media, etc.) and duration of the campaign. For a quote and to discuss custom advertising packages, please contact the Marketing Office directly at 720.847.9671. Discounts may be available for multi-event or long-term partnerships.
Military & Family Readiness
Q. Who needs to complete TAP?
A. Service members must complete the Initial Counseling (IC) and Preseparation brief (PS) before they have no less than 365 days remaining until their DoS.
Q. What if I am going to reenlist or extend?
A. You must still complete the IC and PS even if you intend to reenlist or extend.
- Congress did not make any exceptions to the timeline. Possible reasons for this include: 1. People change their minds and 2. The military decides if the member can stay in, not the member.
Q. How do I start the TAP process?
A.
- Reply to the TAP notification emails from 460fss.fsh.buckleytap@spaceforce.mil. Include completed Self-assessment (SA) and Information Sheet (IS) in your reply.
- Send an email to 460fss.fsh.buckleytap@spaceforce.mil requesting TAP initiation. Complete both the self-assessment and information sheet and return to the org box.
Q. I submitted my SA and IS but haven’t heard back. When will I receive further information?
A. It may take up to three weeks to receive a scheduling email from one of our transition counselors due to staffing issues. We recognize this is a lengthy response time and appreciate your understanding in the matter.
Q. How am I assigned a TAP counselor?
A. Members are assigned a TAP counselor based on current counselor caseload.
Q. I am facing a short-notice separation due to administrative or medical separation. What should I do?
A. Initiate the TAP process as soon as you are aware of the possible separation.
Q. I already completed the Preseparation Brief, why do I need to do it again?
A. People often get the Informed Decisions Seminar confused with the Preseparation Brief. If you have not completed an Initial Counseling Session, you have not completed the Preseparation Brief.
Q. I already completed the IC and PS, why do I keep receiving the email notifications?
A. Until your DoS updates in the DEMOG, you will continue to receive notifications informing you of the remaining stages of the TAP process that need to be completed.
Q. I am in a different service. Do I still have to do this?
A. Yes. If you are in the Navy, please send an email to your Navy Career Counselor (NCC) to begin your TAP process. If you are in the Army, visit https://www.armytap.army.mil/ to begin your process. USMC and USCG stationed on Buckley may use the Buckley M&FRC for all portions of their TAP process.
Q. I am in a different service. Can I do any of my TAP on Buckley?
A. Yes! As long as a service member has completed their Initial Counseling appointment and has a filled-out eForm, anyone can register to attend the Preseparation Brief or TAP week aboard the installation.
Q. I am applying for Palace Chase/Palace Front. Do I need to complete TAP if accepted?
A. Yes. If you are applying for Palace Chase/Palace Front, you should begin your TAP process as soon as you submit your application. Please do not wait until after you have been approved for the program to begin your TAP process.
Q. I am leaving Active Duty USAF/USSF but changing to another branch of service with no break in service. Example: Separate USAF 31 October, gaining orders to Navy begin the following day on 1 November. Do I still need to do TAP?
A. No. If you will have no gap in service, you will not need to complete the TAP process.
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- You will have to submit a copy of your gaining orders for verification
Q. I am leaving Active Duty and beginning full-time Title 10 AGR orders. Do I need to attend TAP?
A. No. If you will have no gap in service, you will not need to complete the TAP process.
Q. How do I sign up for the TAP week of curriculum?
A. Most people enroll in TAP week during the Buckley SFB Preseparation Brief. If you completed your Preseparation Brief somewhere else, please send an email to 460fss.fsh.buckleytap@spaceforce.mil and include your name and DoDID#. One of our counselors will review your eForm. If your eForm is in the “Capstone Review” phase, you will be sent the TAP sign-up sheet.
Q. I already did TAP week and I want to do it again. Do I have to complete the IC and PS again?
A. No. Simply email your TAP counselor or call our front desk at 720-847-6681 and ask to be enrolled for the days you would like to attend.
Q. I started TAP two years ago before I extended my contract. What do I need to complete before separation?
A. The IC, PS, and TAP week curriculum are good for four years from date of completion. Capstones are good for one year. If you have not completed the Capstone or the Capstone is over one year old, you will need to complete a Capstone appointment again to be compliant. You are not required to complete any of the other TAP items that are less than four years since completion but are welcome to if you feel it would be helpful in your transition journey.
Military Personnel FLight
PASSPORTS
Q. Do you process ‘Tourist’ passports as well as ‘Official’ passports.
A. No, we only process ‘Official’ and ‘Diplomatic’ passports.
Q. What if I do not have official orders yet?
A. You will need a Memorandum In-Lieu of Orders (MILO) signed by an 0-6 or above. Please e-mail buckley.fss@us.af.mil to contact the passport agent for a copy of a MILO template.
Q. Where do I get pictures for my passport?
A. Any place that does passport pictures such Walgreens, post office, etc.
Q. How long does it take to process my passport?
A. Processing times are anywhere from 3-6 weeks. During PCS season(May-August) processing time is 6-10 weeks.
Q. My children are going with me overseas for an assignment. Do I need the other biological parent to approve getting a passport if we are divorced?
A. Yes, you will need the other parent to sign the DS-3053, Statement of Consent: Issuance of a Passport to a Minor Under Age 16.
Q. If I have a short notice deployment or assignment can my passport be expedited?
A. Yes, an expedite letter is required to process the passport faster than normal processing times.
Q. What are your hours for passport appointments?
A. Our hours for passport processing are Mon – Fri 0830-1500.
Q. Is there an organizational email box to ask questions?
A. Yes, the email is buckley.fss@us.af.mil
Q. Can I travel on my ‘Official’ passport like a ‘Tourist’ passport?
A. No, the ‘Official’ passport is only used for deployment or PCS purposes only. You will use your ‘Tourist’ passport to travel to other countries.
Q. I am going to a country that requires a VISA. Do I apply for my VISA before the ‘Official’ passport arrives?
A. No, you will apply for a VISA when you receive your ‘Official’ or ‘Diplomatic’ passport.
ID CARDS
Q. What documents do you need for a DEERS ID card?
A. The primary ID must be a federal or state government issued photo identification. The secondary ID may also be a different federal or state government issued ID, or can be an original SSN card or birth certificate as well as other documents listed on the DoD ID Card Reference Center website List_of_Acceptable_Documents.
Q. What do you need to add someone to DEERS?
A. You may add or remove family members to your DEERS record at the nearest military ID card issuing facility. To determine what documentation you will need to take with you, such as a Birth Certificate, Marriage Certificate, or Divorce Decree, please read the DoD List of Acceptable Identity List_of_Acceptable_Documents.
Q. How do I update my information in DEERS?
A. You can update your DEERS information by visiting a local RAPIDS ID Card Office, using the milConnect website, or calling the Defense Manpower Data Center (DMDC) Support Office.
Q. When are dependents eligible for a military ID?
A. Military dependents who are registered in DEERS are eligible for a military ID card. Military ID cards are not issued to dependents under the age of 10 unless there are extenuating circumstances.
Q. Does the sponsor need to be present when a dependent is being issued?
A. No, the sponsor does not need to be physically present when a dependent is issued a military ID card, provided certain conditions are met. The sponsor must authorize the issuance by completing DD Form 1172-2 (Application for Uniformed Services Identification Card/DEERS Enrollment). This form can be:
• Signed electronically by the sponsor using a Common Access Card (CAC) or DS Logon and submitted via the ID Card Office Online ID Card Office Online.
• Signed in person by the sponsor at a Real-Time Automated Personnel Identification System (RAPIDS) site.
• Signed and notarized by the sponsor, with either a wet or digital signature being acceptable.
• Signed using a valid Power of Attorney.
Q. What is a military ID card used for?
A. Military ID cards provide access to military installations, TRICARE medical benefits, commissary and exchange privileges, and other military services.
Q. Where can I get a military ID card?
A. You can obtain a military ID card at a RAPIDS ID Card Office. You can find one near you using the ID Card Office Locator.
Q. How early can I renew a military ID card?
A. Typically, you can renew an ID card within 90 days of its expiration date. Some exceptions may apply based on status or circumstances.
Q. What should I do if my ID card is lost or stolen?
A. Report it immediately to your chain of command or Visitor Control Center and visit a RAPIDS site with two forms of ID to request a replacement.
Q. Do dependents need to be present to get their ID card?
A. Dependents can be issued a military ID in person at a DEERS site or online ID Card Office Online.
NAF Human Resources
Q. When can I sign up for benefits if I have already past the initial 30-day window?
A. Open enrollment is 01-30 Nov of each year. Once you sign up, your new enrollment will go into effect as of 1 Jan of the following year.
Q. How do I access my Leave and Earning Statement (LES)?
A. You will need to create a NAFPAY account via https://nafpay.afsv.net. To login you will need your CAC card or login.gov account. We recommend that you check at least once a month, to ensure all pay and records reflect accurately.
Q. How do I get my W-2?
A. If you are a current NAF employee, your W-2 will be uploaded directly to your NAFPAY account, and you can access and download from there. If you are a former employee, it will be mailed to the last address we have on file. If you have a new address, please be sure to provide this to our office so we can ensure you receive your W-2.
Q. How do I get my Common Access Card (CAC) once I am employed?
A. Once you are hired, it will take up to 2 weeks after approval of your Appointment 2545 Action. Please go to https://idco.dmdc.osd.mil/
Q. Is there are fulltime positions available for NAF?
A. Yes! Certain positions within NAF do have fulltime positions available. The USA Jobs announcements will show if it is a fulltime position. With a fulltime position, you are also for benefits.
Resource Management
Q. What does FSR do?
A. We’re your friendly neighborhood FSR team! Think of us as the behind-the-scenes wizards keeping the 460th FSS running smoothly. We handle the accounting, IT, and logistics – making sure everyone gets paid, computers stay connected, and things get where they need to go. While we primarily support folks within the FSS, we’re happy to answer any questions and point you in the right direction if we can’t help directly. We’re here for you!
Q. How do you become a private organization?
A. Ready to make your group official? Becoming a private organization has its perks! While the process involves a few forms (we promise, it’s not too painful), we’re here to guide you every step of the way. We’ll provide you and your Executive Council (usually a core team of 4) with the introductory packets. Once you’ve filled those out, it’s off to the legal office and then the Mission Support Director for the final stamp of approval. Consider us your cheerleaders throughout the process!
Q. What kind of perks comes with becoming a private organization?
A. Being a recognized PO opens up some exciting opportunities! You’ll be able to fundraise on base for unit activities, which can help support those awesome events you’ve been planning. Plus, the 460th FSS often looks to private organizations for help with base events, and many times, that comes with financial compensation. Think of it as a win-win: you get to support the community and potentially boost your group’s funds!
Q. What can I do to get reimbursed for my Special Morale and Welfare event?
Planning a fun SM&W event? Awesome! To ensure you get reimbursed, the key is early communication. Give the FSR team at least 10 business days’ notice before your event. Depending on the type of event, there might be a limit to the reimbursement amount, so let us know the details ASAP. We want to make sure your event is a success and that you get the support you deserve!
Q. I am having NAFPAY issues, can you help me?
A. NAFPAY giving you a headache? We’ve got you covered! Often, it’s a simple fix like an email reset, which we can usually handle quickly. If the issue is a bit more stubborn, we can submit a ticket through myFSS for you. No problem is too big or too small!
Q, How do I get my new employee on the NIPRnet?
Welcome your new team member to the digital world! After they get their CAC from DEERS, they and their supervisor need to complete a few forms: DD2875, Acceptable Use Standards, and AF4394. Think of it as a digital handshake. The easiest way to do this is by “double CAC’ing” – supervisor’s CAC in the laptop, employee’s CAC in the keyboard. They’ll also need to conquer the Cyber Awareness Challenge (https://public.cyber.mil/
Q. Where can I get my CAC?
A. Looking for your CAC? Head to Building 606! It’s across the street from the clinic, and down the same side of the street from building 347. Walk through the main doors, hang a right down the hallway, and a friendly face will be there to greet you.
Youth Center
Q. Who is eligible to enroll at the Youth Center?
A. We welcome all Buckley-connected youth age 9-18 at the Youth Center. Children of active-duty service members, contractors, Department of Defense civilians, and retirees are all eligible. If you have a question about your family’s specific situation, please contact us at 720-847-9992.
Q. How do I enroll my child at the Youth Center?
A. To enroll your child at the Youth Center, give our front desk a call at 720-847-9992 and we will set you up with a parent portal account to complete your registration. We offer 6-month and 12-month memberships ($40.00 and $80.00, respectively), as well as a drop-in rate ($2.00 daily).
Q. What programs does the Youth Center offer?
A. Open rec time is offered Monday through Friday, 1400-1800 hours during the school year, or 1300-1700 hours during the summer. We also offer specialty seasonal camps aligning with Aurora Public Schools fall break, winter break, spring break, and summer break. Youth are encouraged to participate in a variety of activities, including clubs (ex. Theatre Club, Art Club, 4-H Club), service projects (ex. our annual Blankets for Veterans project), and special events (ex. our annual Trunk-or-Treat event, original plays, Teen Nights). We are a BGCA-affiliated club, and provide leadership and character development opportunities through our Torch Club, Keystone Club, and Buckley Youth of the Year program. Our facility is equipped with a STEM room, kitchen, art room, music room, rec room, full gym, and teen room. We are always happy to provide a tour and overview of our program for interested parties.
Q. When is the Youth Center open?
A. During the school year, we are in office Monday through Friday, 0900-1800 hours, with open rec being offered for youth 1400-1800 hours. During the summer, we offer summer camps 0800-1200 hours, and open rec 1300-1700 hours. We are closed on all weekends, federal holidays, and SpOC Family Days.